Author Archives: geoff

Sunlawn Reel-Mowers’ Reel-Bad Customer Service

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Last June, I sold our gas-powered mower and bought a manual reel mower. Our yard is small, and without a shed or garage I didn’t have any place to keep the gas mower, so it seemed like a great fit. I ended up buying the 16″ Sunlawn LMM40. The big sell to me was blades which rarely need sharpening. After one season they’re still sharp, so I guess that’s good.

Last week when I mowed for (hopefully) the last time this year, I noticed the blades didn’t want to engage properly. The mower has a 2 year warranty, so I tried to contact Sunlawn through their website. Both e-mail addresses bounced and there is no phone number. Fortunately I had purchased it through Reel Mowers USA, and they have agreed to send me the parts.

I definitely appreciate Reel Mowers USA honoring Sunlawn’s warranty, but based on the complete lack of contact methods, I would caution anyone out there from buying any of Sunlawn’s products.

Update:

It seems Sunlawn and Reel-Mowers-USA have both gone out of business.

I couldn’t find parts, but I managed to “fix” it.  Effectively this converts the “clutch” into a fixed gear.  Instead of spinning freely backwards (and forwards, when broken), this will lock the wheels to the blades.  I was worried it would make cutting awkward, but it works amazingly well.

If you’re a bit handy, here’s how:

  1. Set the mower on its side.
  2. Remove one wheels.  You’ll need to pop the plastic yellow caps off with a flat screwdrivers or knife, then remove the clips and the wheels.
  3. Slide off the hard plastic gear.
  4. Slide the small (1″x1″) metal plate out from the spline

I believe the problem is that the gear wears down slightly, and this metal clip no longer engages properly.  To “fix” it:

  1. Reinsert the metal plate at a slight angle
  2. Slide the hard plastic gear back on.  It should slide part way, but not completely, since you’ve (intentionally) misaligned the plate.  For good measure before I did this I cleaned the grease off the spline and applied a few drops of gorilla glue to the gear
  3. Tap the gear on with a hammer

Now the gear should be fixed to the spline.  Put it back together and repeat for the other side.

Good luck!

No, They Don’t Give Out Free Cereal

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So, my first week of MBA classes at Kellogg is done, and I can now say for certainty that the next two and a half years are going to kick my ass. Work, Strategy and Accounting classes, a house to keep up, and most importantly family time (login required) are pretty much destined to suck my remaining free time.  So expect even less posting for a while.

Granted they have the best part-time MBA program in the country, but it was a definite shock to have a mandatory all-day leadership seminar on the first Saturday after classes started. I guess I’m about 10 years out of practice.

Sorting through the financial mess

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Subprime just got the ball rolling. The resulting credit crunch, and recent commercial paper (which is where money markets invest) interruption hasn’t helped. If Warren Buffet believes that Paulson’s TARP will prevent a meltdown and subsequent bank run, I say go for it. After all, anyone who has turned a 15 fold profit over the last 18 years must know more than other folks. If only I had a $135,000 to buy a share.

Granted, scrapping the entire banking system and replacing it would be a better solution, but I’ll take what I can get for now. Plus, if the Treasury values the toxic CDOs appropriately, taxpayers may eventually actually profit from the deal, similar to how the RTC did after the S&L crisis in the 80’s.

Yes, I like Wikipedia links.

Thanks for Coming in Today

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On a spur-of-the-moment gag, I asked one of our Site Management guys to print out a giant “You Suck” banner on the plotter at work for one of my co-workers. Once he started working on the banner, it took on a life of it’s own. Eventually we ended up building a frame and mounting it to poster board so it would be free-standing. Thanks to the ladies in security for the photo.

While most people would see this as childish and immature, anyone who knows the co-worker pranked would say this is right up his alley. So Andrew, Thanks for coming in today.

Taking the Good with the Bad

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I’ve been swamped of late and as such haven’t been blogging recently. Not that that’s really an excuse. Enough has transpired recently that I thought I’d start again.

42° 2′ 4.6428″ north latitude, -87° 40′ 56.9424″ west longitude. That’s where I’m sitting right now, as I type on my laptop on the sofa. For the less geeky, that’s 933 Sherman Ave, Evanston, IL 60202. We’ve been settling in and unpacking for 2 months now, and it’s finally starting to feel like home.

Visiting with my family yesterday, I found out that Aaron Gautier, son of Dan Gautier, was recently killed in Iraq. I’ve known Dan for more than a decade, and have been camping with Aaron and Dan numerous times in Luray, VA. The news saddened me, and my heart goes out to Dan and the rest of Aaron’s family. It seems unfair that he wasn’t old enough to drink, but he was old enough to lose his life in Iraq. He was a great kid, and he will certainly be missed.

On the lighter side, my cousin, Julie Edlow is now engaged to one of her former Recipe bandmates, Kris Kehr. Christi and I (and the whole Silver family, really) are tremendously excited for her. And I’m secretly hoping this will give me an excuse to buy yet more camera gear for her wedding.